Privacy Policy

Chee Geen Living ("we," "us," or "our") is committed to protecting the privacy and personal data of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Personal Data Protection Act 2012 ("PDPA") of Singapore and other applicable data protection laws.

By engaging our services, visiting our website, or providing your personal data to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal data from you, including but not limited to:

Contact Information: Name, address, email address, phone number, and other contact details.
Project Information: Details about your residential or commercial property, design preferences, budget, project requirements, architectural plans, and photographs/videos of your property for design purposes.
Financial Information: Payment details (e.g., bank account details, credit card information) for processing payments related to our services and product purchases.
Communication Data: Records of your correspondence with us (e.g., emails, phone calls, messages).
Website Usage Data: Information about your interaction with our website, such as IP address, browser type, pages visited, time spent on pages, and referring URLs, collected through cookies and similar technologies.
Other Information: Any other information you voluntarily provide to us in connection with our services.

2. How We Collect Your Information

We collect personal data through various channels, including:

Directly from You: When you inquire about our services, engage us for a project, fill out forms on our website, communicate with us via phone, email, or in person, or provide feedback.
From Your Property: During site visits for design consultations, measurements, and project execution, where photographs or videos may be taken with your consent.
Through Our Website: Automatically as you navigate our website, through cookies and analytics tools.
From Third-Party Partners: In relation to the supply of products (e.g., kitchen sets and wardrobes from Italy), we may receive necessary information from our suppliers to facilitate delivery and installation.

3. Purposes for Collecting and Using Your Information

We collect and use your personal data for the following purposes:

To Provide and Manage Our Services:
To understand your design needs and preferences.
To develop design concepts, space plans, and project proposals.
To manage and execute interior design projects for residential and commercial spaces.
To facilitate the sourcing, ordering, and delivery of Italian kitchen sets and wardrobes, and other furnishings.
To communicate with you regarding your project progress, updates, and any issues.
To provide post-completion support and warranty services.
For Communication and Marketing:
To respond to your inquiries and requests.
To send you information about our services, promotions, and updates, where you have consented to receive such communications.
To personalize your experience with our services and website.
For Billing and Payments:
To process payments for our services and product purchases.
To manage invoices and financial transactions.
For Legal and Regulatory Compliance:
To comply with applicable laws, regulations, and legal processes in Singapore (e.g., PDPA requirements, accounting and tax obligations).
To enforce our terms and conditions.
To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
For Business Improvement:
To analyze and improve our services, website, and overall client experience.
For internal record-keeping and administrative purposes.

4. Disclosure of Your Information

We may disclose your personal data to the following parties, only to the extent necessary for the purposes outlined in this Privacy Policy:

Our Employees and Contractors: Members of our design and project management teams who require access to your information to perform their duties.
Third-Party Service Providers:
Suppliers and manufacturers (including those for Italian kitchen sets and wardrobes) for product ordering, delivery, and installation.
Sub-contractors (e.g., carpenters, electricians, plumbers) involved in the project execution.
Payment processors for handling financial transactions.
IT and cloud service providers for data storage and management.
Marketing and analytics service providers.
Professional Advisors: Our legal, accounting, or other professional advisors.
Regulatory and Government Authorities: When required by law or in response to a valid legal process (e.g., court order, subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
We ensure that all third-party service providers are contractually bound to protect your personal data in a manner consistent with this Privacy Policy and applicable laws.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:

Restricted access to personal data on a "need-to-know" basis.
Use of secure servers and encryption for sensitive data.
Regular security assessments and audits.
Employee training on data protection best practices.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations (e.g., tax and accounting requirements), or to resolve disputes. Once your personal data is no longer required, we will securely dispose of or anonymize it.

7. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to your personal data held by us and information about how we have used or disclosed it.
Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to any applicable legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

8. Cookies and Other Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior. You can manage your cookie preferences through your browser settings. Please refer to our [Link to your Cookie Policy, if separate] for more detailed information.

9. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., Cucine LUBE's official website). This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" at the top will be revised. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at: contactus@cheegeen.com